When choosing a mediator, it's important to consider not only their professional qualifications but also their personality,problem-solving skills, sense of humor, emotional intelligence, and cultural competence. These qualities can significantly impact the success of the mediation process.

Mediation is helpful whenever opposing parties are interested in gaining a deeper understanding of their conflict, one another’s desires and perspectives around the issues, and possible mutually beneficial resolutions to the dispute. In part one, Diana explains how mediation helped her name her son and potentially save her marriage.