What You Can Expect From Us
You should expect to feel that MLG cares about you as a person, and the business that you own or work for. MLG's clients share basic values with the firm, such as treating people well, making a positive imprint on the world, and always striving to improve. For more on our core values, please click here.
You should expect MLG to be responsive to your needs. Generally, you will get a response within 24 hours, and often right away. Even on nights and weekends, if something is truly urgent, a member of the MLG team will likely be available to speak with you.
You should expect the highest quality legal advice: cogent, easy to understand, and human-centric. Our input is tempered with a sense of your company’s culture, so that the advice we lend is not offered in a vacuum, but takes into consideration your specific goals, ways of doing things, and risk tolerance.
You should expect fair and efficient billing. If you have a question about the bill or believe we have made an error, please speak up. We are transparent in our billing and will engage in open dialogue if you have concerns. We almost always reduce our invoices if our clients feel particular work was inefficient or unexpected.
You should expect excellent customer service all around. When you give us input, we work to accommodate your requests and needs. We own our mistakes and understand that even the best businesses make them. We are humble. If you see a way we could do things better, let us know. We listen and learn from our mistakes.
You should expect an attorney-client engagement letter that’s clear and lays out our ethical obligations. Likewise, you should expect MLG to observe the highest ethical practices.
WHAT WE EXPECT FROM YOU
You speak up about what you need. If you have a concern with how we are doing something or the advice you received, please do not hesitate to have that conversation with us. We are partners with you and MLG can’t do its best job without your input and willingness to be candid.
You contact us when things happen in the organization that might affect our advice. Ideally you contact us as large changes are being contemplated so that we can offer input when needed, and so that we’re in the know about major changes affecting company culture.
You are honest with us and tell us the bad as well as the good. You give us a full sense of the facts and are willing to tell the truth in a court of law, a deposition, or mediation, even when it’s ostensibly harmful to do so. MLG does not believe cutting ethical corners is needed for our clients to get strong results.
You pay your bills on time.
“I was originally introduced to the Maier Law Group in my role as board president for a local eviction defense non-profit over five years ago. Their exemplar skills and management of an internal employment issue led to routinely seeking their counsel for my tenant rights law practice for both infrastructure development for employee policies and if any particular issue arose. Managing a law firm requires juggling many disparate issues. By investing in a long-term relationship with Maier Law Group, I know I have a great team helping me navigate my workplace environment and compliance with ever changing laws. Thank you Diana and team.”